SOIA (Shanghai Oriental Insurance Agent Co., Ltd.) is a professional insurance agency authorized by CIRC (China Insurance Regulatory Commission), and it is also one of the first lots of insurance agencies permitted to setup. Its registered capital is CNY 5 million. Since its foundation in June 2003, under the hard working of the dedicated colleagues, SOIA has developed into a professional insurance agency with considerable business scale, reasonable structure, advanced management system and substantial influence.
Development goals
Based on the in-depth knowledge of the insurance industry, we set "Customer satisfaction is the sole criterion to measure our work" as our service goal. Cooperating with more 30 substantial insurance companies from both domestic and overseas, we offer tailored insurance solution SOIA has business with more than 30 domestic and foreign insurance companies, acting the property insurance and personal insurance business for insurance companies. It's our developing goal to build expedite link between the customer and the insurance company, provide customers with the comprehensive, efficient and original "one-step" professional insurance services and send the insurance service to the resident living area.
Business model
We adhere to the principle of "provide insurance in communities" by setting up insurance service stations. The business network consists of Orient Insurance Stations which are setup in various communities. What is more, we have taken measures to make sure the services provided are strictly standardized. We set WDM (W-Wal-Mart: various goods and comfortable environment; D-Dell: direct distribute and specialized assembly; M-McDonald's: standard service) as the standard to establish new shops; and S (Service,Square, Speed, Standard) as the service standard.
Service advantages
1.Large Business Network ready to provide insurance services:the common people will know more about the insurance. SOIA has established a number of professional insurance shops, shops in the second-hand motorcar market, integrated shops and shops in resident areas, which can provide the customers with more convenient and efficient services.
2.Multiple channels with rich business experience:SOIA has contracts with a number of well-known companies to establish a strategic cooperative partnership, to enjoy more 'green channel' services. Familiar with the insurance regulatory policies and the products of various insurance companies,SOIA can give the customer the better suggestion and provide our customers with the best quality and thoughtful service.
3.Tailored professional solution:through years of operating experience, the company has a number of high-quality, full experience, honesty and trustworthiness of insurance professionals. They can make full use of their professional skills: according to the customers' different situation, they provide customers with quality professional services, select the most suitable insurance companies and design the customized service terms and fee for them; they try every means to meet the needs of the customer and help customers to truly realize the item--- the minimum expenditure, the biggest protection against risks.
characteristics of SOIA shops
Service provided: insurance product explanation, packing tailoring, policy service, and claims consultation.
Service features: WDM (W-Wal-Mart: various goods and comfortable environment; D-Dell: direct distribute and specialized assembly; M-McDonald's: standard service);
Orient Insurance Station is the promotion station for the residents to know well about the insurance and raise them the consciousness of the insurance; it is the consultation station for the residents to know about the different types of the insurance; it is the service station to meet the residents' need for the insurance. It is the link between the customer and the insurance companies. In a word, the Orient Insurance Station is your most thoughtful insurance consultant!
Ethics
Insist: we charge our customers for our service, such as surrogate the insurance refund, correction, claim of insurance policy, and insurance package design;
Must: our business representative must meet the customer more than 6 times before signing the insurance contract totaling to more than two hours each time before selling any insurance policy;
NO: no dividend life policy, no universal life policy, no investment connected policy;
Never: never harass the customer with phone calls or SMS, never knock on the customer's door without appointments, and never send junk mails.
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